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SOURCE STATUS
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BUSINESS RESILIENCE // UK SMALL BUSINESS

KEEP THE BUSINESS
RUNNING.

A practical continuity workspace for sole traders and small organisations. Identify what must keep working, decide how long you can tolerate losing it, and prepare simple fallbacks before disruption makes the decisions for you.

CHECK YOUR BUSINESS →BUILD A CONTINUITY PLAN
FAILURE MODES // START WITH THE PROBLEM

WHAT HAS STOPPED WORKING?

You do not need business-continuity jargon to use this section. Start with the thing that failed, then follow the relevant actions and fallbacks.

01 / POWER

Electricity unavailable

Keep essential devices, safe shutdowns and customer-facing functions prioritised.

02 / INTERNET + PHONES

Connectivity unavailable

Move to alternate connections, offline contacts and a clear customer-communication route.

03 / IT + CYBER

Systems compromised

Contain the incident, preserve information and recover critical services in a controlled order.

04 / PREMISES

Site cannot be used

Protect people first, then switch to agreed alternate working, storage and customer arrangements.

05 / PEOPLE

Key person unavailable

Document ownership, deputies and the information another person would need to take over.

06 / SUPPLIER

Critical supply stops

Know which suppliers can halt the business and which alternatives are realistic before an incident.

07 / WATER + UTILITIES

Basic services interrupted

Decide when work can safely continue and what forces closure, relocation or reduced operation.

08 / SEVERE WEATHER

Travel or access disrupted

Plan staffing, remote work, deliveries and customer messaging around degraded access.

BUSINESS RESILIENCE CHECK // LOCAL TO THIS BROWSER

FIND THE GAPS.

Mark each area Ready, Partial or Gap. The score and priorities stay in this browser; nothing here needs to be sent to GPN.

01 / PEOPLECan someone else run the essential work if the usual decision-maker is unavailable?Name a deputy and give them the contacts, access and authority they need.
02 / POWERDo you know what stops immediately if electricity is lost for four hours?Separate essential loads from comfort and non-critical equipment.
03 / INTERNET AND PHONESCan customers and staff still communicate if the main broadband or phone service fails?Keep at least one independent communications route.
04 / IT AND DATACan essential records be restored, and has that recovery actually been tested?A backup is only useful if it can be restored when the normal system is unavailable.
05 / PREMISESCan the minimum service operate if the normal premises cannot be entered?Define remote, alternate-site or reduced-service options.
06 / PAYMENTSCan you record work and take or defer payment when the normal payment system is unavailable?Define an authorised offline or delayed-payment process appropriate to the business.
07 / SUPPLIERSHave you identified the supplier or service provider whose loss would stop trading first?Record alternatives, lead times and the point at which you switch.
08 / CONTACTSAre staff, supplier, landlord, insurer and IT contacts available outside the main IT system?Keep a controlled offline copy and review it regularly.
09 / CUSTOMER COMMUNICATIONSWho can publish an accurate service update, and through which channel?Prepare short templates for closure, delay, degraded service and recovery.
10 / TESTINGHas anyone practised the plan rather than only writing it?A short tabletop exercise often exposes assumptions before a real incident does.
FIX THESE FIRST

No priorities yet

  1. Complete the check above.
MINIMUM VIABLE OPERATION // MVO

DEFINE WHAT MUST STILL WORK.

Full business as usual may not be possible during disruption. Build a smaller operating model that protects the most important service, then restore everything else in a deliberate order.

01 / SERVICE

What must continue?

Name the one product, service or safety function whose loss hurts the business fastest.

02 / DEPENDENCIES

What makes it possible?

List the minimum people, data, power, communications, premises, vehicles and suppliers it depends on.

03 / WORKAROUND

What is the smaller version?

Decide what can be manual, delayed, relocated or temporarily removed while the critical service continues.

LOCAL PLAN BUILDER

Turn the answers into a one-page continuity plan.

The builder stores the working draft locally in your browser and can produce a copyable or printable minimum-operation plan.

BUILD MY PLAN →
DISRUPTION PLAYBOOKS // 04

ACT IN THE RIGHT ORDER.

These pages do not replace professional, legal, health-and-safety or cyber incident advice. They provide a practical first structure and route back to authoritative UK sources.

PLAYBOOK 01↗

POWER DOWN

Safe shutdown, critical loads, communications and reduced operation.

PLAYBOOK 02↗

COMMS DOWN

Broadband, mobile, VoIP, customer contact and offline working.

PLAYBOOK 03↗

CYBER INCIDENT

Contain, understand, communicate and restore critical services safely.

PLAYBOOK 04↗

PREMISES LOST

People first, site control, alternate location and controlled return.

OFFICIAL REFERENCES // UK

GUIDANCE, NOT GUESSWORK.

The GPN business section translates public resilience guidance into simpler working steps. Use the responsible organisation for current requirements and incident-specific instructions.

CABINET OFFICE // BUSINESS CONTINUITYResilience in society, infrastructure, communities and businessesBusiness continuity, critical functions, exercising and recovery.HSE // EMERGENCY PROCEDURESWorkplace emergency proceduresRecorded responsibilities, training, emergency actions and safe return to work.NCSC // CONTINUITYPrepare business continuity for disruptive cyber incidentsCritical services, dependencies, workarounds, restoration order and exercises.CABINET OFFICE // NATIONAL RISK REGISTER 2026Understand the wider UK risk pictureGovernment assessment intended for resilience practitioners, including businesses and voluntary organisations.
COMMERCIAL BOUNDARY // NOT A PAYWALL

THE URGENT PART STAYS FREE.

The assessment, plan builder and disruption playbooks are part of GPN's public resilience resource. A more detailed editable Business Resilience Pack can be developed later around templates, exercises and record sheets without hiding immediate safety or continuity guidance behind payment.

FREE COREAssessmentOne-page planIncident playbooksOfficial-source routes