Protect people
Use the site emergency procedure, account for people where required, call emergency services when appropriate and keep clear of hazards or exclusion areas.
BUSINESS PLAYBOOK 04 // PREMISES LOST
THE SITE IS UNAVAILABLE.
MOVE THE OPERATION.
People and emergency instructions come first. Only after the site is safe and accounted for should the business switch to its alternate operating arrangement.
ACTION ORDER // REDUCE CONFUSION
CONTROL THE FIRST HOUR.
The exact technical response varies by business and incident. This sequence keeps the first decisions focused on people, the critical service and a deliberate fallback.
Protect the business from a second failure
Activate the incident lead, insurer / landlord / facilities contacts and alternate communications. Decide what equipment, stock or data cannot be accessed.
Switch location or reduce service
Move only the minimum viable operation to the agreed alternate arrangement. Tell staff, suppliers and customers how the service has changed and what is not available.
DECISION POINTS // WRITE THEM DOWN
DON'T WAIT FOR THE CRISIS.
Pre-agreed thresholds reduce hesitation and stop a degraded situation from drifting without ownership.
ACCESSWho has authority to say the site is safe?
Use the responsible emergency service, landlord, facilities or competent professional as appropriate.
PEOPLECan staff work somewhere else safely?
Use remote or alternate-site plans; do not improvise unsuitable workplaces.
DATACan essential records be reached without the site?
Use controlled offline/cloud copies and alternate access arrangements.
STOCK / TOOLSWhat critical physical resources are trapped?
Prioritise substitutes or supplier alternatives rather than unsafe re-entry.
RETURNWhat must be checked before reopening?
Confirm hazards, utilities, access and required systems are safe and functional before full operation resumes.
OFFICIAL ROUTES
CHECK THE SOURCE.
Use live provider, emergency-service and regulatory information during a real incident. GPN is the planning layer, not the authority controlling the incident.